Privacy policy

INTRODUCTION

This privacy policy details how Kismet-London.com (“site” or “we”) collects, uses and shares data and information when you, the user, visits or makes a purchase from the site. This privacy policy applies between you, the user of this site and Kismet-London.com. Kismet-London.com takes the privacy of your information very seriously.

 Please read this privacy policy carefully.

If you have any questions or concerns regarding the privacy of your information please contact info@kismet-london.com.

SCOPE OF THIS PRIVACY POLICY

This privacy policy applies only to the actions of Kismet-London.com and Users with respect to this website. It does not extend to any websites that can be accessed from this website, including, but not limited to, any links we may provide to social media websites. 

WHAT DATA IS COLLECTED

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the internet; email address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from our page. We also collect personally identifiable information (including name, email, password, telephone number or mobile number); payment details (including credit card information), comments, feedback, product reviews, and recommendations.

HOW WE COLLECT DATA

When you conduct a transaction on our website, as part of the process, we collect personal information you give us. Transactions, including, but not limited to, purchases, completion of contact forms, email sign-ups. We may also collect data received from other sources (including but not limited to, social media and Google Analytics). Your data may be collected automatically in the form of cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below, headed “COOKIES”.

WHY DO WE COLLECT DATA

We collect such data and information for the following reasons:

  1. To provide you with the best possible service and experience when using our website;
  2. To improve our products/services;
  3. To provide you with ongoing customer assistance and technical support;
  4. To be able to contact us with general or personalised service-related notices and promotional messages;
  5. For the delivery of direct marketing to you via e-mail, we’ll need your consent or this
  6. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
  7. To comply with any applicable laws and regulations. 

HOW IS DATA STORED

Kismet-London.com is hosted on the Shopify platform. Shopify.co.uk provides an online platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall.

See Shopify’s Privacy Policy Here: https://www.shopify.com/legal/privacy

The payment processor for Kismet-London.com is Stripe which adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

See Stripe’s Privacy Policy Here: https://stripe.com/en-gb/privacy

If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this email address: info@kismet-london.com. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by the HM Government and leading businesses.

Kismet-London.com stores some personal data offline which is securely protected.

Even if we delete your data, it may persist on backups, or archived media for legal, tax or regulatory purposes.

 WHO DATA IS SHARED WITH

We may share your data with the relevant authorities to facilitate the detection of crime or the collection taxes or duties.

HOW DO WE COMMUNICATE WITH YOU

We may contact you to notify you:

  1. To resolve a dispute
  2. To collect fees or monies owed
  3. To poll your opinions through surveys or questionnaires
  4. To send updates about our company
  5. For applicable national laws
  6. For any agreement, we may have with you.

For these purposes, we may contact you via email, telephone, text messages, and postal mail.

CHANGE OF BUSINESS OWNERSHIP AND CONTROL

Kismet-London.com may from time to time, expand or reduce the business and this may involve the sale and/or the transfer of control of all or part of Kismet-London.com. Data provided by users will, where relevant to any part of the business will be transferred, along with the part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us. Kismet-London.com may also disclose data to a prospective purchaser of the business or any part of it. In the above cases, we will take steps with the aim of ensuring your privacy is protected.

COOKIES

Kismet-London.com may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the website and to improve our range of products. Before the website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Kismet-London.com to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the website may not function fully or as intended.

Kismet-London.com is hosted by Shopify, Shopify may also use Cookies.

See Shopify’s Cookie Policy Here: https://www.shopify.co.uk/legal/cookies

Kismet-London.com may place the following Cookies:

Essential cookies: Cookies that are required for the operation of our website. They include, for examples, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Website cookie: We use this session cookie to remember you and maintain your session whilst you are using our website.

Analytical/Performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language). 

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings. 

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org.

YOUR RIGHTS

You have the following rights in relation to your Data:

  1. Right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct - the right to have your data rectified if it is inaccurate or incomplete.
  3. Right to erase - the right to request that we delete or remove your data from our systems.
  4. Right to restrict our use of your data - the right to "block" us from using your data or limit the way in which we can use it.
  5. Right to data portability - the right to request that we move, copy or transfer your Data.
  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your please contact us via this e-mail info@kismet-london.com. 

GENERAL

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. 

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. 

PRIVACY POLICY CREATED 12th MARCH 2021.